98ab's Privacy Policy & Data Protection

1 Introduction & Purpose

98ab is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right. This Privacy Policy explains how 98ab handles your personal data and how committed we are to safeguarding your rights.

Whether you are registering on our platform, playing games, or making deposits and withdrawals, protecting your privacy is our highest responsibility. 98ab never shares your data with others without your consent.

This policy follows Bangladesh's data protection regulations as well as international standards, including the core principles of GDPR. We want to ensure you always know what happens to your data.

2 What data we collect

We collect various types of information when you create an account and use our services. See the table below for details:

We only collect data that is necessary to provide our services. We never collect unnecessary or excessive information.

3 How Your Information Is Used

98ab uses the information it collects for the following purposes:

• Account management: To verify registration and login, and to ensure account security.
• Payment Processing: To process deposit and withdrawal requests securely.
• Customer Support: To promptly handle your questions, complaints, and requests.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Legal obligations: To comply with AML (Anti-Money Laundering) and KYC policies.
• Service Improvement: To enhance your gaming experience and resolve technical issues.
• Promotional Communications: With your consent, to notify you about offers and bonuses (you can opt out at any time).

4 Data Sharing Policy

Under normal circumstances, we do not share your information with anyone. However, data may be shared in the following limited cases:

• Payment Provider: Only the information necessary to process deposits and withdrawals is shared with approved payment gateways such as Mobile Banking, Nagad, and Rocket.
• Game providers: Limited data may be shared with specific game providers to operate Live Casino and games.
• Legal authorities: Data may be disclosed in response to a court order or a lawful request from a government regulator.
• Security Firm: Where required in the investigation of money laundering or fraud.

All third parties are required to comply with our privacy standards and may only use the information received for the specified purpose.

5 Cookies & Tracking Technologies

98ab uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Helps remember your language preference and game settings.
• Analytics Cookies: Site usage statistics are collected and used to improve our services.
• Marketing Cookies: Used to show relevant offers, though you can turn these off at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6 Data Protection Measures

To protect your data, 98ab has implemented multiple layers of technical and administrative safeguards:

• Across All Data Transmissions TLS 1.3 / SSL 256-bit encryption Use.
• Passwords are stored using the bcrypt hashing algorithm — they can never be read in plain text.
• Regular security penetration testing and vulnerability scanning.
• Server data is protected by firewalls and an intrusion detection system.
• Automatic alerts and account lockout for suspicious login attempts.
• Staff access to data is governed on a need-to-know basis.

7 Your Rights

As an 98ab member, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team. We will process your request within 30 days.

8 Data Retention Period

We retain your data only for as long as necessary. Retention periods for each data type are listed below:

• Account information: For the duration of the active account and 5 years after closure (as required by law).
• Financial transaction records: A minimum of 5 years, as required by AML regulations.
• Cookie information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Contact: 2 years after the issue is resolved.
• Log File: Up to 1 year for security purposes.

Once the retention period expires, data is securely deleted or fully anonymized so that no individual can be identified.

9 Protection of Minors' Data

98ab is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If you believe a minor has created an account on our platform, please contact our support team. To learn more about responsible gaming, Responsible Gaming Visit the page.

10 Changes to the Privacy Policy

98ab may update this Privacy Policy from time to time. Reasons for changes may include:

• New legal or regulatory requirements.
• Introduction of new services or technologies.
• Improving data protection practices.
• Based on user feedback and suggestions.

For significant changes, we will notify you in advance by email or via a platform notification. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

The date of each revision will be noted under the "Last Updated" section at the top of the page.

11 Contact & Complaints

For any questions, requests, or complaints regarding privacy, please contact us:

We aim to process all privacy-related requests within 30 days. For urgent security matters, we respond within 24 hours.